Posted: Fri Oct 15, 2004 9:22 pm Post subject: Wrong ClickBank procedure affects merchants and affiliates
How CB DO NOT help with Stolen checks
(please, sorry for my bad English,
I'm from Paraguay, South America)
Q: What can you do if 2 of your CB's checks
are stolen and posted?
A: I can't beleave it, but ... nothing. CB did not
help me. Their policy is wrong, they say something
that their bank refuse
CB's account policy:
"Stolen paychecks.
In some countries mail theft is not uncommon. If a paycheck is fraudulently endorsed (deposited by someone other than you) you will need to open a fraud case with our bank. If the bank determines that fraud did occur they will reimburse us the funds so that we may issue another check. ClickBank cannot reissue a check prior to the funds being returned to us or prior to the completion of the investigation by the bank."
What happened...
1) I started the procedure trying to folow the policy's instructions
CB account people provided me with a bank form (declaration
of claimant).
2) I made a long distance phone call to WF Bank to some help,
as I live in Paraguay and the form require a certification of my
signature by a notary, plus some national certifications in order
to be accepted by a foreign Bank (+/- $100). I didn't want make
any mistake, $100 is a lot of money here.
This bank has an excellent customer service and I talked
with a Spanish language officer. She said me that I must
file a claim with the company, because I'm not a WF Bank
customer.
3) I wrote again to CB.
Their answer:
"You need to make the claim to our bank . . .we do not do that part. Once our bank gives us the funds we issue them back to you."
4) I wrote to the bank, asking for a writen answer.
Their answer:
"I am writing regarding your recent inquiry about the two checks from ClickBank that you never received.
If you have requested checks from a merchant, and never received the checks, please file a claim with this merchant to dispute the items.
Without you being a Wells Fargo customer and these checks coming from your Wells Fargo account, we cannot take any action to resolve the issue as it is strictly an agreement between yourself and the merchant concerning the arrival of the checks you requested. (...) "
5) I wrote to Cb again, attaching the WF bank's answer.
Their answer: none.
I sent 3 emails since monday to date. No answer. Silence.
This is the end? I don't think so. I sent my last message trying
to reach any CB director. If nobody answer, I think I'll make a new
mission of my life: try to tell the story to all the world.
I have the messages from the bank, and the answers from
CB, as a proof. I'll contact all people I can, ezines, forum,
webpages, editors, perhaps other people in the same
situation.
I can't beleave why CB don't help me.
Do you have any comments?
Do you know other people in the same situation?
Do you know any lawyer that want to make a -hope this
are the appropiate words- "Class Action"?
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