Joined: 01 Aug 2003 Posts: 1126 Location: London, England
Posted: Fri Oct 03, 2003 10:13 pm Post subject:
Hi Dave,
Sorry to read of your problems.
Quote:
Now it will open but can not receive supply site info or profitability info.
At the same time I no longer can reach google. I get a message that says it can't find the server.
I can visit any other search engine or website but not google. I can also reach google news but not plain www.google.com
It's good that you were able to reinstall OK.
Occasionally, if one of the sites that SBI Manager uses to gather information is down, or having problems, then you will get this message. It can be frustrating, but usually after a couple of hours everything is working fine.
I don't know if Google is one of the sites that SBI Manager uses, but if it is this could be the reason.
If you have experience a problem with the Manager over the 2 days that you mention, then perhaps it did not reinstall correctly. Try SBI support again, I find them to be very good usually.
Dave, do you live in PA or use Comstock ... or similarly named ISP -- memory goes when you get older ... for your ISP? If you do there is a known problem there and it will affect the SBI manager and your ability to access Google.com
It could also affect other things ... but those were two issues mentioned on another forum.
Debs _________________ Learn how to turn keyphrases into quality, well-targeted articles your visitors and SE's will love with Gary Antosh's new ebook "Web Content Made Easy!"
Posted: Sat Oct 04, 2003 2:48 am Post subject: Is it Comcast?
Debs,
I have Comcast for cable access to the internet. I was going to start my SBI manager tomorrow - to start my first session. Is this the one that you were referring to about having problems?
Any help is greatly appreciated. I would hate to lose access to google.
Posted: Sun Oct 05, 2003 1:55 am Post subject: SiteSell Support
Dave,
Ken Evoy here. Two answers...
1) Being unable to reach Google has nothing to do with SBI!.
Actually, I've had the occasional problem reaching them,
too. Don't know why. But nothing to do with SBI!.
2) Re your lack of response by support. Whenever you get a
reply from SiteSell support, there is a sig file that
explains what to do (actually, this is also explained in the
initial autoresponder message, too). The second step
includes how to reach me directly when that happens. I have
checked my e-mail and asked my screener. I have received no
such note from you.
Please review those instructions and send me your entire
thread. You'll get action... FAST.
I stand behind my support staff, personally. They get kudos
for jobs well done... and I love getting praise and passing
it one. And, since switching over to the current system of
support (necessitated by intolerable spam loads), lost and
slow complaints are once again near-zero. But if we've
dropped the ball, please do follow the instructions, send me
the full thread, who let you down, etc., as outlined...
I agree with Ken, the inability to get in touch with Google is not an SBI problem, it has something to do with Comcast and Google. No clue if the problem is fixed yet however. The poster who started the thread on the other forum I mentioned said it was a Comcast problem because when they used AOL for dial in from their home it worked fine.
The SBI part only came in because one of the users there had Comcast and wondered if it was causing problems with their SBI Manager. They mentioned they contacted SBI support but no recent update has been made so I don't know whether the problems were actually determined to be related.
Kushee, I wouldn't worry about it, you could be perfectly fine I was just reporting on related info from another forum. If you start your session and have problems however, and you were fine before, then when you contact SBI Support, you can refer them to this thread if you like.
Debs _________________ Learn how to turn keyphrases into quality, well-targeted articles your visitors and SE's will love with Gary Antosh's new ebook "Web Content Made Easy!"
Posted: Sun Oct 05, 2003 3:18 am Post subject: All is well
Debs,
Just wanted to let you know that I fired up SBI manager for the first time today and everything went smoothly I don't have a site concept yet - but that will come.
I have comcast and have a firewall on my router - no problems using SBI manager.
Joined: 02 Jul 2003 Posts: 5839 Location: by the beach, Australia
Posted: Mon Oct 06, 2003 5:23 am Post subject: You're a problem solver.
Dave,
I'm not sure if this will help, but I hope it will.
I used to get terribly frustrated and angry when things went wrong when I was getting AssociatedPrograms.com established back in 1998 and 1999.
I had what seemed like a never-ending stream of problems, with such things as web hosting (at times my site was down all weekend), with hackers (sometimes my main page disappeared, and a hacker posted"adult" stuff posted on the forum and then froze it so I couldn't fix it), and with my database (because I knew nothing about how to set up a database and hired the wrong guy to help me), etc, etc.
I won't bore you with all the details, but for a long time, I was really struggling, earning very little and I was spending far too many days when all I did was solve problems. I was bitter and frustrated because I was working so hard and making such little progress.
(Fortunately for you, you'll have much fewer problems to solve, because you're using Site Build It! You don't have to get involved in most of the techie stuff, if you don't want to.)
I'm not sure how it happened - perhaps I read a helpful article that hit the right button - but one day I went through a sort magical transformation.
Suddenly, I decided to see my job differently. "I'm a problem solver," I told myself. "That's my job now. I solve problems."
From then on, after each problem was solved I felt a sense a satisfaction. Each problem solved was one step nearer my goals of being my own boss and earning a good living at the same time.
I also rewarded myself when I solved problems - the bigger the problem, the bigger the reward.
That switch in attitude helped me through a lot of tough times. Perhaps it could work for you, too.
I want again reiterate that I have no problem with customer service at site-sell
I won't bore anyone with the details but my health has forced me to seek a new vocation and affiliate programs is how I hope to make it.
Allan..........I am attempting to be a problem solver. That was my purpose in posting here, I was looking for a solution. Unfortunately I gave the wrong impression that some how it was site sells fault.
Thanks for taking the time to respond to my post Allan despite your own health problems.
I wish you future good health and will post again when I find a solution to my problem.
Dave _________________ The choices we make determine the lives we lead.
I thought I would revive this thread to address some comments made regarding the SBI Manager crashing. Hopefully, having the information here will make it easier for people to find if they do experience crashes while using the SBI Manager.
SBI Manager crashes usually point to either the wrong version of java installed on your computer, or a conflict elsewhere. If the manager crashes once, hey it happens. But if you get regular crashes, it's important to go to the support site at support.sitesell.com and file a request for help.
When you do, be sure and include the type of computer, operating system, startup programs, monitor and video card. This will help Sitesell in determining the conflict. It's also important to provide exact details of the stage you were in when it crashed (what you or the Manager were doing at the time), and any error messages you may have received. The more information, the better
Keeping your computer junk free will also help reduce conflicts, and while the Manager is brainstorming, walk away and let it work. I do brainstorming when I know I will be away from the computer for an hour or so ... that way I am not tempted to work on something else.
The quality of your isp connection is also important to the ability of the Manager to do its job. If your isp has a tendency to skip out and in, then it will likely crash the manager.
If you have parasites, scumware, instant messenger software, or other background programs running, even some screensavers, firewalls and virus protection programs, these can all cause conflicts with the SBI Manager, and help max out your system resources. If they are all calling to sites on the web at the same time, it can also tax your internet connection, particularly slower speeds below 50,000kps.
These are all things to consider, but don't hesitate to contact support to find out what the cause is, so you don't have to deal with frustration that shouldn't be there.
Debs _________________ Learn how to turn keyphrases into quality, well-targeted articles your visitors and SE's will love with Gary Antosh's new ebook "Web Content Made Easy!"
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I was just reporting on related info from another forum. If you start your session and have problems however, and you were fine before, then when you contact SBI Support, you can refer them to this thread if you like.
