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brendapw16
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04 Sep 2009
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Posted: Fri Sep 04, 2009 5:52 pm
Post subject: Non payment from Affiliate
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Hi,
I'm new to the forum but wondered if anyone could advise how I go about getting paid affiliate commission as an affiliate I am with is not paying my Invoices and not answering my emails. What can I do to ensure that I receive payment. They are a reasonably sized Travel Company.
Brenda |
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InternetMarketingIQ
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Posted: Fri Sep 04, 2009 6:37 pm
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Go back and read the affiliate agreement to make sure there isn't a payment threshold and that you fully understand the terms of payment.
Then if you do and you are right... you can send an email, and make a few calls.
If you don't get paid you move on. This happens all the time.
This is why you need to really evaluate your business partners before you jump in.
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brendapw16
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Posted: Sat Sep 05, 2009 11:19 am
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| [quote="InternetMarketingIQ"]I checked out the terms & conditions and it states clearly that commissions will be paid on a monthly basis after I have sent my invoices to a certain location which I have done. It is a privately owned travel company and I am wondering if there are any other affiliates of there's that are also having problems in getting paid by them. I have emailed them on 8 occasions requesting payment for my invoices. I received one reply in June informing me that she was seeing the Accountant but I haven't heard anything since and they are not replying to my emails. I don't intend to give up easily on this as the money is owed to me. I still advertise their properties at the moment and have only just sent in my 8th Invoice.quote] |
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JonMills
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02 Jul 2005
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156
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Posted: Sat Sep 05, 2009 4:20 pm
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Yes be sure you have checked the payout threshold, as it might say you get paid at the end of the month but if it says else where ( if you earn $100 ) then you have to hit that before they pay
Get on the phone with them and ask to speak to the affiliate manager saying your interested in promoting them. Dont tell them your calling to grill them about the non payment
Once on say you have and wish to promote them but have not received payment
If they dont respond via phone and are evasive.. move on and stick with merchants who have a good name
Shareasale is great place for finding people who dont screw affiliates around
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brendapw16
Joined:
04 Sep 2009
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5
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Posted: Sun Sep 06, 2009 2:32 pm
Post subject: Non payment from Affiliate
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[quote="JonMills"] | Quote: | Thank you once again for your reply.
There defiitely isn't a threshold payment - payment is due on production of an Invoice when full payment has been received by them.
I will take your advice and see how I get along.
Thank you for your time.
Kind regards
Brenda |
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JeffCliff
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Posted: Sun Sep 06, 2009 2:59 pm
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Have you contacted your AM to see what they say first?
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brendapw16
Joined:
04 Sep 2009
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Posted: Sun Sep 06, 2009 6:30 pm
Post subject: Non payment from Affiliate
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Hi,
If that means Accounts Manager or my Accountant, he knows I've had problems with this affiliate but perhaps I should let him know I still haven't been paid. Not sure that he can do anything different to me though but it's a thought so I'll give him a try!
Kind regards
Brenda
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JeffCliff
Joined:
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36
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Posted: Sun Sep 06, 2009 9:14 pm
Post subject: Re: Non payment from Affiliate
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| brendapw16 wrote: | Hi,
If that means Accounts Manager or my Accountant, he knows I've had problems with this affiliate but perhaps I should let him know I still haven't been paid. Not sure that he can do anything different to me though but it's a thought so I'll give him a try!
Kind regards
Brenda |
Hi Brenda,
Yes, I was referring to your affiliate managers. Give it a try because I know if one of my affiliates was posing issues as such I would do everything to help find a resolution. Let me know what happens.
Best of Luck,
Jeff
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brendapw16
Joined:
04 Sep 2009
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5
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Posted: Mon Sep 07, 2009 11:56 am
Post subject: Non payment from Affiliate
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Hi Jeff,
I wrote to the affiliate manager about 2 weeks ago but didn't receive a reply, so I have written again today informing her officially of my complaint and see if that gets any response.
I sent the Invoices to the person who requested them who is actually the joint owner with her husband of the Holiday Rental Company.
I'll let you know how I get on!
Kind regards
Brenda
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